Consumer Protection
The air holidays and flights in this brochure
are ATOL protected since we hold an Air
Travel Organiser's License granted by the
Civil Aviation Authority. Our ATOL number
is ATOL 3045. In the unlikely event of our
insolvency, the CAA will ensure you are
not stranded abroad and will arrange to
refund any money you have paid to us for
an advance booking.
Reservations
When you have selected your flights, accommodation
and other holiday services on our website,
you will be given a unique reference number
enabling you to book your holiday (subject
to availability).
You will be asked to pay for your chosen
arrangements, and if these are available
we will send you a Confirmation Invoice.
You must be at least 18 years old. Once
you have made a booking with us you are
deemed to have read and accepted these booking
conditions and that you have the authority
to accept and are accepting the terms of
these conditions on behalf of all persons
in the party.
A copy of our booking conditions is available
at any time on our website and on our documentation
sent to you.
Booking Information
When a booking is made all details will
be read back to you. Please check that all
names, dates and timings are correct on
receipt of all documents and advise us of
any errors immediately. Any changes to these
details will incur the charges stated below.
Please ensure that the names given are the
same as in the relevant passport.
Payments
When you make a booking you must pay a deposit
of 10% of the total holiday value plus any
applicable insurance premiums. Some airfares
may be based on instant purchase tickets
or ticketing deadlines soon after purchase.
If a booking is made on such a fare, full
payment for the flight or flight inclusive
element of the package will be required
in accordance with these restrictions. You
will be notified by a member of our reservations
staff if you have booked such a fare.
The balance of the price of your travel
arrangements is payable eight (8) weeks
prior to departure. If the deposit and/or
balance is not paid on time, we shall cancel
your travel arrangements. If a booking is
made within eight (8) weeks of departure,
full payment is required immediately.
Payment by credit or debit card can be
and all major Credit Cards are subject to
a handling charge of 2% of the total cost
which will be notified to you prior to issue
of a confirmation invoice.
For payments made by personal cheque, please
allow 5-8 working days for clearance.
Price
The price of your travel arrangements can
be varied due to transportation costs such
as fuel surcharges, scheduled airfare changes
and any other airline cost charges. You
will be notified of any increase in price
due to these circumstances.
Insurance
The Foreign and Commonwealth Office recommends
that all travellers and tourists to overseas
destinations are adequately covered with
travel insurance. If you are not covered
by Barefoot Traveller's insurance, we strongly
advise you to make sure you cover is at
least as comprehensive as the above mentioned.
Alterations by the Client
All requests for alterations must be confirmed
in writing by the client. An amendment fee
of £30 per person per alteration will be
charged. Higher chargers will apply if the
documents have already been issued as certain
arrangements can not be altered after the
reservation has been made and may occur
a 100% cancellation charge.
If the client decides to alter travel arrangements
whilst abroad, Barefoot Traveller accepts
no responsibility for any extra cost that
may arise or any difficulties that may occur
as a result of the holiday having been altered
or changed. No credit or refund is possible
for any unused service included in the cost
of the holiday
Alterations by Barefoot Traveller
In the event of the company having to alter,
amend or cancel the holiday on or before
the date balance is due, you will be offered
a choice of an alternative holiday at least
comparable to the standard you booked. If
this is not acceptable the company will
refund you in full. We will not cancel your
travel arrangements less than 8 weeks before
you departure date, except for reasons of
force majeure or failure by you to pay the
final balance.
Please note that carriers such as airlines
may be subject to change and Barefoot Traveller
cannot be held responsible for any delays,
schedule changes or cancellations made by
the airlines.
Cancellation by the Client
Any cancellation by the client must be advised
to Barefoot Traveller in writing as soon
as possible. The following charges will
be payable by the clients:
More than 56 days prior to departure: Deposit
forfeited
55 - 30 days prior to departure 50% of full
holiday price
29 - 15 days prior to departure 75% of full
holiday price
14 - 0 days prior to departure 100% of full
holiday price
Insurance premiums are non refundable.
In addition to the above cancellation fees,
some airfares may be based on instant purchase
tickets or ticketing deadlines soon after
purchase. If a booking is made on such a
fare, full payment for the flight or flight
inclusive element of the package will be
required in accordance with these restrictions
and these are non refundable upon cancellation
at any stage.
Complaints
Any problems or dissatisfaction should be
brought to the immediate attention of the
local supplier to enable to matter to be
rectified as soon as possible. In the unlikely
event of the matter not being resolved satisfactorily,
then you should write to us within 14 days
of your return so we may further investigate
the matter.
Conditions of Carriage
This brochure is issued as the sole responsibility
of the tour operator. It is not issued on
behalf of and does not commit airlines therein
or any airlines whose services are used
in the course of tours. The responsibility
of the IATA airlines in conjunction with
the tours of this brochure is limited to
the carriage of passengers and their baggage
in accordance with the condition of carriage
of the participating airlines.
Passports and Visas
All passengers travelling must have a valid
10 year passport with a minimum of six month
validity. For most of the destinations in
this brochure, European Union passport holders
do not require visas. However, it is the
responsibility of the traveller to check
with the relevant embassy or consulate of
the country you are visiting to check necessary
documentation.
Travel Documents
Your travel documents will be dispatched
to you approximately two weeks before departure.
For reservations made after this period
documents will be dispatched once payment
has been received and cleared.
Responsibility of the Client
Any passports, visas, health certificates,
international drivers licenses or other
travel documents required for the holiday,
must be obtained by the client whose responsibility
it remains to ensure that these are all
in order and meet any additional costs incurred
as a result of failure to comply with such
requirements. No credit refund is possible
for any unused services included in the
basic holiday price or for any loss, mislaid
or destroyed travel documentation. The client
is responsible for checking in at the correct
time. Barefoot Traveller cannot accept responsibility
for clients missing flights as a result
of late check-in.