Once you have chosen your selected arrangements please inform a member of our team. We will confirm our acceptance of your booking in writing and it is from this point that a contract comes into existence between us. You must be at least 18 years old. Once you have made a booking with us you are deemed to have read and accepted these booking conditions and that you have the authority to accept and are accepting the terms of these conditions on behalf of all persons in the party. A copy of our booking conditions is available at any time on our website and on our documentation sent to you.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
When a booking is made all details will be read back to you. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. Any dietary, equipment rental, assistance requests should be made in writing on the booking form. If you are celebrating a special occasion please also let us know and we will do our best to make sure you requests are met.
Any cancellation by the client must be advised to Barefoot Traveller in writing as soon as possible. The following charges will be payable by the clients on individual bookings: (*)
Insurance premiums are non refundable. In addition to the above cancellation fees, some airfares may be based on instant purchase tickets or ticketing deadlines soon after purchase. If a booking is made on such a fare, full payment for the flight or flight inclusive element of the package will be required in accordance with these restrictions and these are non refundable upon cancellation at any stage.
(*) Group bookings will vary depending on the nature and numbers of the cancellation.
Passports, visas, health certificates, international driving licenses or other travel documents required for your holiday must be obtained by the client, whose responsibility it remains to ensure that these are all in order and meet any additional costs incurred as a result of failure to comply with such requirements. No credit refund is possible for any unused services included in the basic holiday price or for any loss, mislaid or destroyed travel documentation. The client is responsible for checking in at the correct time. Barefoot Traveller cannot accept responsibility for clients missing flights as a result of late check-in.
Whilst Barefoot Traveller Ltd ensures that the price quoted remain unchanged, we reserve the right to make adjustments based on currency fluctuations, airport / hotel / local tourism authority tax increases, fuel surcharges, scheduled airfare changes and any government action such as increase of visa fee, entrance fees (tourist sites), etc. You will be notified of any price increase due to these circumstances and offer an option to make an early settlement to avoid paying the supplement or the additional amount to be added to the balance payment. Surcharges up to 2% will be absorbed by Barefoot Traveller Ltd. If the surcharge is greater than 10% you are entitled to cancel your booking (within 14 days of revised invoice) and receive a full refund on monies paid to us or book another tour with Barefoot Traveller Ltd. Surcharges will not be levied after the full payment is received i.e.12 weeks prior to departure of your tour. The price of your tour includes £2.50 per person for the ATOL Protection Contribution (APC) paid to the CAA.
When you make a booking you must pay a non-refundable deposit of 30% of the total holiday value to be sent with a completed booking form. In the case of some hotels this deposit may increase as per their terms and conditions.
Similarly some airfares may be based on instant purchase tickets whereby full payment for this element of the holiday package will be required in accordance with the terms and conditions by the individual airlines. You will be notified by a member of our reservations staff if the above is applicable to your booking. The balance of your arrangements is payable ten (10) weeks prior to departure. If the deposit and/or balance is not paid on time, we reserve the right to treat the booking as cancelled. If a booking is made within ten (10) weeks of departure, full payment is required immediately.
Payment mode: Bank transfer (please find below our bank account details), credit or debit card are accepted. Please talk to your travel consultant for the details.
It is a condition of booking that all passengers be fully insured for the duration of a trip. This is mandatory and you must supply us with your insurance policy details in order to travel with Barefoot Traveller. It is your responsibility to ensure that the insurance policy you purchase is adequate for your particular needs. (E.g. diving / medical / repatriation).
All requests for alterations must be confirmed in writing by the client. An amendment fee of £30 per person per alteration will be charged. Higher charges will apply if the documents have already been issued as certain arrangements cannot be altered after the reservation has been made and may incur a 100% cancellation charge. If the client decides to alter travel arrangements whilst abroad, Barefoot Traveller accepts no responsibility for any extra cost that may arise or any difficulties that may occur as a result of the holiday having been altered or changed. No credit or refund is possible for any unused service included in the cost of the travel arrangements.
In the event of the company having to alter, amend or cancel the holiday arrangements on or before the date balance is due, you will be offered a choice of an alternative arrangement at least comparable to the standard you booked. If this is not acceptable the company will refund you in full. We will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance.
Please note that carriers such as airlines may be subject to change and Barefoot Traveller cannot be held responsible for any delays, schedule changes or cancellations made by the airlines or in particular.
Any problems or dissatisfaction should be brought to the immediate attention of the local supplier to enable the matter to be rectified as soon as possible. In the unlikely event of the matter not being resolved satisfactorily, then you should write to us within 28 days of your return so we may further investigate the matter.
or further information about ABTA, the Code of Conduct and the arbitration scheme available to you;
We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.”
Your tour arrangements documentation will be dispatched to you approximately two weeks before departure via email. For reservations made after this period documents will be dispatched once payment has been received and cleared. If you require hard copies of your travel documents please let us know and the documents will be sent by Royal Mail and may need to be signed for by the addressee.
– Updated 25 May 2020